Frequently asked questions

What is Tongi Beauty & Wellness?

Tongi Beauty & Wellness is an Australian online store specializing in natural health and wellness products, including dietary supplements, essential oils, and skincare items. Our mission is to provide high-quality, natural products to support your overall well-being.

How can I place an order?

To place an order, simply browse our online store, add the desired products to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed through a secure payment gateway.

Do you offer International Shipping?

Yes, we offer international shipping to some select destinations. Shipping charges and delivery times for international orders will be calculated at checkout. Please note that additional fees, customs duties, and taxes may apply.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number through our carrier’s website.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Please refer to our Returns and Refunds Policy for detailed information.

Are your products cruelty-free?

Yes, we are committed to offering cruelty-free products. None of our products are tested on animals.

How can I contact customer service?

You can reach our customer service team by email at contact@tbw.company or by chat. We are available Monday through Friday, from 9 AM to 5 PM (AEST).

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at contact@tbw.company or chat with us. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be modified.

Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and offers.

How can I learn more about the benefits of your products?

We provide detailed information about the benefits and uses of our products on our website. Additionally, our blog features articles on natural health, wellness tips, and more. Feel free to contact us with any specific questions or for personalized recommendations.

If you have any other questions that are not covered in this FAQ, please feel free to contact us. We are here to help and ensure you have the best experience with Tongi Beauty & Wellness.